Protecting your customer conversations
Your business depends on its customer data and conversations. Our safeguards are designed to keep that information secure.
How we protect your data
Encryption in transit and at rest
Your data is encrypted in transit using TLS and encrypted at rest to help keep your conversations private.
Hosted in the European Union
Our infrastructure is hosted by reputable providers in EU data centers, within the European legal framework for data protection.
Role-based access
Each person can see only the information they need for their work. We assign permissions by role, following the principle of least privilege.
Encrypted backups
Automated, encrypted backups let us recover data if an unexpected incident occurs.
Our ongoing security practices
- Continuous monitoring: we monitor our systems continuously for unusual activity.
- Regular updates: we promptly apply security updates to software and infrastructure.
- Least-privilege access: we limit internal access to what is strictly necessary and review it regularly.
- No sale of data: we do not sell your data or your customers' data.
- Provider assessments: we select subprocessors that meet high security standards.
Data processing and compliance
We process personal data in accordance with the GDPR and our Data Processing Agreement. You remain the controller of your customers' data, and we process it to provide the service. You can export or delete it at any time.
Found a vulnerability?
We welcome responsible disclosure of security issues. If you have found a vulnerability, contact us and we will respond as soon as possible.
Report an issue