Sub-processors
DRAFT — pending legal review. This text is a structural placeholder and is not yet binding. Translations are pending professional legal review.
Last updated: 8 July 2026
What this page is
TidyChat engages the third-party service providers ("sub-processors") listed below to process personal data on behalf of our customers, as described in our Data Processing Agreement. We keep this list current and will give notice of changes as required by the DPA.
Current sub-processors
| Sub-processor | Purpose | Processing region |
|---|---|---|
| OpenAI | AI model inference for the assistant bot | United States |
| Stripe | Subscription billing and payment processing | United States / EU |
| Sentry | Application error monitoring | European Union |
| PostHog | Product analytics (EU Cloud) | European Union |
| [PLACEHOLDER: hosting provider] | Application and database hosting | [PLACEHOLDER: region] |
| [PLACEHOLDER: email provider] | Transactional email delivery | [PLACEHOLDER: region] |
Not a sub-processor
WhatsApp / Meta act as the transmission platform the end user chooses to message over; they are not a sub-processor engaged by us to process customer data on our behalf. Our WhatsApp gateway software runs on our own infrastructure and is not a third-party processor.
AI processing note
OpenAI processes message content solely to generate assistant responses. Per the OpenAI API data-usage policy, data submitted through the API is not used to train OpenAI's models. [VERIFY against the current OpenAI API terms before publishing — this claim must be true, not aspirational.]
Contact
For sub-processor questions, contact [PLACEHOLDER: privacy contact email — e.g. [email protected]].