Terms of Service

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Last updated: 26 June 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of TidyChat (the "Service"), operated by TidyChat ("we", "us"). By creating a workspace or using the Service you agree to be bound by these Terms.

2. The Service

TidyChat provides a multi-channel conversational CRM that connects messaging channels, automates lead intake, and helps teams manage customer conversations.

3. Accounts and Workspaces

You are responsible for the activity that happens under your workspace and for keeping your credentials secure. Workspace owners may invite and remove members and are responsible for their members' use of the Service.

4. Acceptable Use

You agree not to misuse the Service, including by sending unlawful, abusive, or unsolicited bulk messages, or by attempting to disrupt or reverse-engineer the Service.

5. Fees

Paid plans are billed in advance on a recurring basis. Fees are described on our pricing page and in your billing settings.

6. Data Protection

Our processing of personal data on your behalf is governed by our Privacy Policy and, where applicable, our Data Processing Agreement.

7. Termination

You may stop using the Service at any time. We may suspend or terminate access for violations of these Terms.

8. Disclaimers and Liability

The Service is provided "as is". To the maximum extent permitted by law, our liability is limited as described in this section.

9. Changes to These Terms

We may update these Terms. When we do, we will publish a new version and ask you to review and accept it. Continued use after a new version takes effect constitutes acceptance.

10. AI-Generated Responses

Some replies sent through the Service are generated automatically by an AI assistant. AI output may be inaccurate, incomplete, or unsuitable and does not constitute professional advice of any kind. You are responsible for configuring and supervising the assistant and for reviewing its output; a human handoff is available so a member of your team can take over a conversation at any time. Message content is processed by our AI sub-processor (OpenAI) solely to generate responses and is not used to train its models — see our Sub-processor list and Privacy Policy.

11. Contact

Questions about these Terms can be sent to [email protected].